Privacy Policy

1. Introduction

Welcome to WhaleZap Alpha ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website (whalezap.com) and Telegram bot (@WhaleZapBot).

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our services.

2. Information We Collect

2.1 Information You Provide

• Telegram Information: When you interact with our Telegram bot, we collect your Telegram username, user ID, and any messages you send to the bot.
• Payment Information: When you purchase a subscription, we collect payment information processed through our third-party payment processor (NOWPayments). We do not store full credit card or cryptocurrency wallet details.
• Contact Information: If you contact us directly (e.g., via email or Telegram), we collect the information you provide, such as your name, email address, and message content.

2.2 Automatically Collected Information

• Usage Data: We automatically collect information about your interactions with our services, including access times, pages viewed, and features used.
• Device Information: We may collect information about the device and browser you use to access our services.
• Log Data: Our servers automatically record information when you use our services, including IP addresses, browser type, and referring URLs.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our crypto signal services
• Communication: To send you trading signals, notifications, updates, and respond to your inquiries
• Account Management: To manage your subscription, process payments, and verify your identity
• Analytics: To understand how our services are used and improve user experience
• Security: To detect, prevent, and address fraud, security issues, or technical problems
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Telegram: For bot communication and message delivery
• NOWPayments: For payment processing
• Hetzner: For server hosting and infrastructure

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, including to law enforcement or government agencies.

4.3 Business Transfers

If WhaleZap Alpha is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• AES-256 encryption for data transmission
• Secure servers with regular security updates
• Access controls and authentication mechanisms
• Regular security audits and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you cancel your subscription, we may retain certain information for legal and accounting purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request a copy of your data in a machine-readable format
• Objection: Object to certain types of processing of your information
• Withdrawal of Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at @markgwg on Telegram.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. We take appropriate measures to ensure your information receives adequate protection.

9. Cookies and Tracking Technologies

We use minimal tracking technologies on our website. We do not use third-party advertising cookies. Essential cookies are used to maintain your session and preferences. By using our services, you consent to our use of these technologies.

10. Third-Party Links

Our services may contain links to third-party websites or services, including TradingView charts and payment processors. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), we process your data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our services to you
• Legitimate Interests: Processing for our legitimate business interests (e.g., fraud prevention, analytics)
• Consent: Where you have given explicit consent for specific processing activities
• Legal Obligation: Processing required to comply with legal obligations

You have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe we have violated your data protection rights.

15. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at @markgwg.